Listening. Sensemaking. Co-creating. Experimenting. Learning and reflecting together.
I apply my design thinking, service design, visual communication, and coaching approach to all projects. These are some examples of projects I worked on.
Living Well UK
Creating new adult community mental health models across the UK
Co-design | Co-production | System Design
With Innovation Unit, National Lottery Community Fund, Salford CCG, Tameside & Glossop CCG, Edinburgh Health & Social Care Partnership, Luton CCG
Role Service Design Lead - methodology design, facilitation, training, coaching, content & visual design
#Thrive
Co-designing an emotional health and wellbeing service for children and young people
Service Design | Co-design | Prototyping
With Innovation Unit, Rochdale CCG, Rochdale Borough Council
Role Service Designer - facilitation, content and visual design, training and coaching
Healthy High Street
Making healthy eating easier for children and families
Challenge Prize | Community Engagement | Co-design | Prototyping
With Innovation Unit, Healthy London Partnership, Guy’s and St Thomas’ Charity, Battersea Power Station Foundation with Hyde Housing, Public Health England, Haringey Council, Lambeth Council, Southwark Council
Role Senior Service Designer - project leading in Lambeth, research, facilitation, content and visual design, engagement across sites
Weight Management Services
Developing design principles for better weight management services for children, families and adults
User Research | Design Ethnography | Co-design
With Innovation Unit, Public Health England
Role Service Designer - interviews, research, facilitation, content & visual design
My Care My Way
Facilitating Learning Labs for integrated care service in GP practices
Service Improvement | Diagnostic Method
With Innovation Unit, West London CCG
Role Senior Service Designer - method design, workshop planning, facilitation, reporting
Service Design in a Crisis
Rapid service testing at hospitals during Covid-19
Prototyping-led approach
With Seoul Medical Centre, Seoul Metropolitan Government
Role Service Design Director
Integrated Care in Hospital
Enhancing person-centred support and new ways of communicating
Service Design | User Research | Co-design | Prototyping
With Seoul Metropolitan Dongbu Hospital
Role Service Design Director
Healing Room
Creating a space to pause for hospital staff during COVID-19
Research | Co-design | Prototyping
With Seoul Medical Center
Role Service Design Director
Care City Innovation Test Bed
Co-producing a Blueprint as a way to communicate, find gaps and opportunities
Service Design | Stakeholder Engagement
With Care City London, NHS England
Role Service Designer - mapping, facilitation, visual design
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Project Home Office
Exploring the notion of ‘Home’ myself and with others
Exploratory Design | In-depth Interviews | Prototyping
With Enrol Yourself
Self-initiated project
Curious Guide to Decisions
Creating reflective decision-making toolkits
Critical Design
With Goldsmiths University of London
Self-initiated project