Our team at Barnardo’s develops evidence-based service models that define future service delivery - outlining the support we provide, the tools and technologies we use, the data we capture, the outcomes we measure, the roles required, and the overall cost of delivery.

We collaborate closely across Children’s Services, Business Development, Policy, Data & Insight, and Research teams to ensure each model is coherent, aligned, and strategically grounded.

Read more about the project here.

Journey

Gathering existing data:

Researching internal/external best practices, collecting user feedback, mapping services, and analysing competitive/commissioning landscapes to identify commercial improvement opportunities.

Fieldwork & filling gaps:

Conducting fieldwork and user research to understand existing offers, components, and user feedback.

Designing & producing the model:

Collaboratively designing service models and producing comprehensive model packs.

Outcome & Impact

The collaboratively developed service model for Mental Health Support Teams (MHST) provided clearer guidance for funding applications and service implementation. Building on this foundation, our team co-created a model that defines Barnardo’s offer to education settings - promoting a whole-school approach to mental health and wellbeing that supports students, parents and carers, and staff.