Care City Innovation Test Bed Blueprint
Blueprint as a way to map how data, clinicians, patients & money need to work together to achieve outcomes for our health and care challenges
In 2017, I did my secondment at Care City in Barking and Dagenham to apply service design thinking in the implementation of digital innovations across health and social care. One of the main projects I was involved in this period was developing a set of blueprints and stakeholder maps with the team to visualise the complex system and processes behind their innovation as part of their Innovation Test Bed.
The Care City innovation test bed focussed around innovations intended to promote healthy ageing; Older people living with long-term conditions, dementia and carer resilience. To improve the lives of those with long term conditions and dementia, the team mobilised health and social care organisations to collaborate with researchers and the technology sector to pioneer and evaluate the use of interconnected devices.
One of their main innovations is AliveCor - a device for use with smartphones to record electrocardiograms, employing algorithms, identify normal sinus rhythm, atrial fibrillation or other arrhythmias that warrant further investigation.
Blueprint is a useful tool to make sense of how the innovation works within the health & social care system, from the experience of the patient and interactions between different health and social care professionals, to the data system of how the technology works.
We had to iterate this a few times to make the language and the process right, and by doing this, the team became more confident to talk about their innovation and service with various stakeholders.
MY ROLE - Throughout the process I lead the design thinking process and delivered various sessions with the team. I designed a set of blueprints and a stakeholder map to help make the information and process visible to the patients and health and social care staff.